Order
To shop with us, you must be at least 18 years old. If you are under 18, you need the consent of your guardian.
When you place an order, you accept our terms and conditions of purchase and agree that we save your personal data in our register.
If you provide incorrect personal data, we reserve the right to adjust or cancel your order. The same applies if you have a record of non-payment or if there are other problems with your order.
In the event of a sale, we reserve the right to sell out of stock. In that case, we reserve the right to cancel the order or extend the delivery time.
Prices and payment
Each item is listed with price including VAT. In the shopping cart you can see the total price including all fees, VAT, shipping and payment.
Payment terms are indicated in the shopping cart depending on the chosen payment method. Shipping terms are indicated in the shopping cart depending on the selected shipping method.
Company invoice
Credit check: When applying for payment via company invoice, the usual credit check is carried out, which may mean that a credit report is obtained.
Terms of payment: The due date and other terms for company invoices are stated on the invoice. In the case of invoice payment, payment must be received within 30 days of the invoice date. In the event of late payment, a reminder fee of SEK 60 and penalty interest of 2% per month from the due date until full payment is made will be added.
Assignment: All company invoices will be assigned to Svea Bank AB, 556158-7634 ("Svea Bank"). All payments relating to the invoice must be made to Svea Bank.
GDPR: When paying via company invoice, the invoice will be transferred to Svea Bank AB and we will then share the corporate customer's personal data with Svea Bank. Svea Bank is the data controller for the receivables that we have transferred to Svea Bank. For detailed information about Svea Bank's processing of personal data, please refer to Svea's data protection information, which is available at https://www.svea.com/dataskydd or contact Svea by post at 169 81 Solna, telephone 08 - 514 931 13 or [email protected]. The Data Protection Officer can be reached at [email protected].
Right of withdrawal
Your right of withdrawal (withdrawal period) is valid for 14 days. Your message to us must clearly state that you are withdrawing from the contract. The withdrawal period starts on the day you receive the goods or a substantial part of them. If the contract is for a custom-made product - or a product that has been clearly personalized - the withdrawal period starts on the day we provide the information.
When you have exercised your right of withdrawal:
You are obliged to keep the goods in as good condition as when you received them. You must not use it, but of course carefully examine it. If the goods are damaged or lost due to your negligence, you lose your right of withdrawal.
Privacy Policy
When you place your order with us, you provide your personal data. In connection with your registration and order, you agree that we store and use your information in our business to fulfill the agreement with you. According to the Personal Data Act, you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. In this case, please contact us by e-mail.
Cookies
This website uses cookies in accordance with the Electronic Communications Act, 25 July 2003. A cookie is a small text file stored on your computer that contains information to help the website identify and track users. Cookies are available as session cookies and as cookies that are permanently stored on your computer. During your first visit to the online store, your browser is assigned a session cookie that is unique and used to avoid confusing you as a user with other users. In order to use the online shop, you should allow cookies in your browser. This type of cookie is used solely to provide you as a visitor with a better experience and support and does not store any personal information about you. Cookies can be deleted. In this online store, cookies are used, for example, to keep track of your shopping cart, your settings and which pages you have visited in order to provide you with a better customer experience and support.
Deliveries
The delivery time is indicated in the shopping cart under each shipping method. If an item has a different delivery time, it is indicated by the respective item.
Returns
Returns are at your own expense unless the item is defective or we have packed it incorrectly.
Once you have exercised your right of withdrawal, you must send or return it to us
Uncollected package
If your parcel is delivered to an agent, you will be notified where it can be picked up. The parcel will then remain with the agent for 9 days. While your parcel is with the agent, depending on the shipping option, you will receive reminders by email, text message and letter post that your parcel is available for collection.
Agent returns are charged with a handling fee of 100 SEK. This fee includes the cost of shipping, return shipping, administration and handling.
The goods in your agent return are handled as returns and the goods are put up for sale again. You are of course welcome to buy the goods again from us. We will refund you for the full value of the order less a handling fee of 100 SEK.
Refund obligation:
If you have exercised your right of withdrawal, we must refund what you have paid for the goods as soon as possible or, at the latest, within 30 days of the date on which we received the goods or, in the case of a service, the notice of withdrawal. You will have to pay the return costs yourself when you send the goods back. We always pay the return costs for sending back so-called replacement goods.
We reserve the right for any misprints, product changes, price adjustments and possible color deviations. We reserve the right to adjust any price errors before and after the order is processed.
See also the Swedish Consumer Agency and the Distance Contracts Act, as well as the EU's joint dispute resolution site http://ec.europa.eu/odr.